Privacy
Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website, replyace.com, and any other sites we own and operate.
We only ask for personal information when we truly need it to provide the service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some or all of our service.
If you are an EU resident then you have the right at any time to request all the personal information we have for you as dictated by the General Data Protection Regulation (GDPR). Under the same regulation, we will also delete any or all of this information at your request.
If you are not an EU resident then we will still provide this information to you if you ask for it, because we believe you should have these rights regardless of where in the world you live.
You have the option to provide ReplyAce with various data to help to "train" the AI to write like you. Some of this data is stored on our systems, such as the information from the "Basic Training" and "Advanced Training" fields in the extension settings.
When you ask replyace to write an email on your behalf, this training data is sent alongside a section of the most recent email replies in the thread to OpenAI, who provide the machine learning models that make ReplyAce possible. The data is only ever shared with OpenAI for this purpose.
No other data is harvested from your email client.
The result of the reply generation is returned directly to you, and we do not store or share it.
We have requested that OpenAI do not use any data we send them to train future models, so there should be no concern about your information being regurgitated by the AI in future.
We are dedicated to upholding the privacy of your information and agree to never do anything with any data we create, except provide you an excellent service.
We don't share any user data publicly or with third-parties, except when required to by law. To date this has never been requested.
We do use a few third-party scripts with whom we share non-personal data for the following purposes;
AI Modeling ( OpenAI )
Page view analytics ( Simple Analytics )
Payment processing ( Stripe )
We have ensured that the respective privacy policies of these companies align with our own values.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
It's also possible for ReplyAce to generate URLs that link to external websites. The same applies to these.
We believe that by following these rules we can keep your data as safe as possible, but if you have any suggestions on how we can improve then let us know!
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle any of our data, feel free to contact us.
This policy was last updated on the 15th December 2022.
For accountability we keep the old versions of our privacy policy around to view here.